The year 2018 brought in a lot of cheer especially for the organized sector of the market. The Quick Service Restaurants (QSR) and the casual dining restaurants account for a major share of the revenues of the organized chain market in India. The newer sectors like Cloud Kitchens and Ghost Kitchens are not far behind due to their Lean Business Model and Capital Efficient Operations.
The year saw a lot of emphasis on organized methods of operations throughout the country and the competition for the Top spot in the Restaurant Management Sector and will be spilling into 2019. There were many advancements in Restaurant Management Software especially when it comes to avoiding wastage of food, hyperlocal sourcing, environmental sustainability, ingredient transparency..etc. Technology companies are doing their bit in educating the Restaurant Owners of many facets of operations which otherwise might have been ignored by them.
However, a few Restaurant Software companies have been working on increasing the efficiency of restaurants by making them efficient and independent at the same time. As a result, significant strides are expected in Restaurant Software / POS System companies in 2019.
Below are some changes the Market can expect from Restaurant Management Software companies that might just revolutionize the way we look at managing Restaurants
A sign of relief of Restaurant Owners as Restaurant Software companies have realized the need of being an End to End solution provider. This makes the restaurants so much more efficient as now they have to only worry about running their setup rather than shifting focus away from their core functional strength. Working with service providers who hand hold you to profitability is always better than working with a simple solution provider. If your end goal is sustainability in the market, then you have to explore the alternate dimensions of a complete End to End Restaurant Management System.
The rise of food aggregators has been a boon and bane to the industry. It’s a boon because now restaurants can think of alternate sources of revenue. It’s a bane because customers have started to look for restaurants offering the best offers rather than ordering from them because they stand for a brand. There’s a desperate need to bring back the days when people went to an MTR, Saravana Bhavan or a Hotel Shadab for their food rather than their offers. There are few Restaurant POS Software Companies who are seriously looking into this and are coming out with innovative ideas which are definitely worth exploring.
How much longer will the restaurants print traditional paper-based Menus? Significant strides have been made to make the Menus and user-friendly. E Menu is the new buzzword in town and many technology companies have already mastered the art of the perfect Restaurant Menu Management Software. This makes the operations so much simpler and improves the way the customer communicates his/her wishes at the time of placing an Order. Even if a restaurant wants to introduce something new or change something in their Menu, it should be through a few clicks/taps rather than printing new menu every time.
The Digital Presence of a restaurant is currently restricted their presence on Food Aggregator platforms. But the brands who have truly blossomed are the ones with Long terms vision of how well a particular customer connects with their brand. This is only possible if brands associate themselves with Restaurant Management Software companies who know a thing or two about building a strong Digital Presence. This does not mean just having a webpage, it goes beyond that. A perfect Order Management website of a particular restaurant makes it that much more attractive to a customer rather than presenting them with a pale looking website.
Everyday innovations are happening in the restaurant technology that would further improve operations and help the restaurants significantly. The year 2019 is also expected to bring out some interesting innovations and restaurant technology trends in the food and beverage sector.